What is a Credit Card Chargeback?
A chargeback is the restoration of expenditure to a consumer's credit card account when they dispute a charge issued to their card. Before filing a chargeback with their credit cards' bank, however, a consumer should first call the merchant from whom they purchased the product in an attempt to resolve the issue by way of a mutual agreement. This can be a simple step and may stop the customer from having to file a chargeback. Perhaps the purchase was not ordered by an authorized person and the company will accept a return and credit the account. Perhaps the product was received in poor condition, or not received at all, and a simple replacement will appease both parties. In the case of recurring billing, a customer can request cancellation. If that does not happen, then they have reason for complaint. Each purchase will have its own story and it is wise to try to settle the issue on a customer to merchant basis before attempting the drawn out chargeback process. If you have any...